 | Add Costs
by Tech Care Team |
| Easily Add costs to a ticket from here.
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|  Autotask LiveLink for ATS ServiceBoard
by Quality Assurance Zero Account |
| This LiveLink launches a web form to create a case in ATS ServiceBoard from an Autotask Ticket. Certain fields that are common between Autotask and ATS ServiceBoard are populated directly from Autotask via the LiveLink. In addition to directly mapping exact field values, ATS ServiceBoard uses smart searching to produce the best results for approximate matches.
Before the LiveLink is available for use it must be published. The LiveLink will appear on the LiveLinks menu from the Ticket Details page, as well as the right-click menu for any Ticket, but only for the resources it has been published to.
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|  Autotask LiveLink for IMOnsite
by Autotask Corporation |
| This LiveLink launches a web form to create a case in IMOnsite from an Autotask Ticket. Certain fields that are common between Autotask and IMOnsite are populated directly from Autotask via the LiveLink. In addition to directly mapping exact field values, IMOnsite uses smart searching to produce the best results for approximate matches.
Before the LiveLink is available for use it must be published. The LiveLink will appear on the LiveLinks menu from the Ticket Details page, as well as the right-click menu for any Ticket, but only for the resources it has been published to.
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|  Inquiero Login
by Autotask Corporation |
| This LiveLink provides quick access to the NTR Inquiero main login page. Upon execution, a new browser window will open directly to the Inquiero login page. From here the user can login as either an Inquiero Operator or Administrator.
Before the LiveLink is available for use it must be published. The LiveLink can be accessed through the LiveLinks folder on the left side of the screen under any Module that it has been published for.
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|  LogMeIn Rescue Support Session Launch
by Autotask Corporation |
| This LiveLink opens up a new browser window and launches the LogMeIn Rescue Console. If you are not currently logged in to your LogMeIn Rescue Account you will be asked to do so, then redirected to the Rescue Console. Support is now just a click away.
Before the LiveLink is available for use it must be published. The LiveLink can be accessed through the LiveLinks folder on the left side of the screen under any Module that it has been published for.
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|  MSDN Ticket Solution Search
by Autotask Corporation |
| This LiveLink searches the Microsoft Developers Network (MSDN) for articles matching a Ticket title in Autotask. It provides a quick and easy way to research possible Ticket solutions.
Before the LiveLink is available for use it must be published. The LiveLink will appear on the LiveLinks menu from the Ticket Details page, as well as the right-click menu for any Ticket, but only for the resources it has been published to.
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|  NTRsupport Support Session Launch
by Autotask Corporation |
| This LiveLink launches a new NTRsupport support session. If there are no NTRsupport operators online a message can be left for when they return. If NTRsupport Operators are online a new live chat support session is created.
Before the LiveLink is available for use it must be published. The LiveLink can be accessed through the LiveLinks folder on the left side of the screen under any Module that it has been published for.
NOTE: This link installs with a custom Application called "NTRsupport (na.ntrsupport.com)". This Application holds the Administrator login for your particular NTRsupport account. This field must contain a valid NTRsupport administrator login to work. See the Install Instructions for more details
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|  RescuePIN
by LogMeIn, Inc. |
| Request a Rescue PIN Code to perform a remote support Rescue session.
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|  Wikipedia Ticket Solution Search
by Autotask Corporation |
| This LiveLink searches Wikipedia for articles matching an Autotask Ticket Title. Use this LiveLink to research potential solutions to Tickets. If no articles are found, you can always create one on Wikipedia.
Before the LiveLink is available for use it must be published. The LiveLink will appear on the LiveLinks menu from the Installed Product Details page, as well as the right-click menu for any Installed Product, but only for the resources it has been published to.
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